Terms & Conditions

We Strongly advise all our clients/Students to read through our terms and conditions before making a booking or start the course. These are put in place to safeguard the Academy and to ensure the maximum standards and service are offered to the client/student . In booking an appointment and signing at the end of this terms and conditions page you are agreeing to terms and conditions stated below.

Set out below are the terms on which Professional Aesthetics Academy provides service to its clients/Students, Please ensure that you have read and fully understood them prior to booking any courses, training and treatment .

We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or training /Course is available.

Student & Medical records

• All Student will be asked to provide contact details; including: full name, DOB, full address, telephone numbers and email address. This will secure an appointment.
• All clients /students will also be asked to complete a Medical History form at their first appointment, this is necessary for the consultation and treatment planning process.
• You will be asked to update your Medical History Form regularly
• All information will be treated as confidential and protected in accordance with Data Protection legislation
• Clients/Students information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
• You may choose to remove yourself from our mailing list at any time, by unsubscribing.

New Client – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge that there may be some circumstances when this service may be helpful; particularly for our patients who will be travelling long distances. New client, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 20 minutes. Clients/students must be available at the time agreed. A charge of £50 will made for this service which will be payable in advance.

PRIVACY POLICY & GDPR

How will we use the information you give us?

We will only use your information on the basis that it is necessary to administer your bookings or enquiries or help you with further assistance. Where we need to pass information to other hospitality members, it will only be for that purpose.
When or if we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time.

If we have to transfer information to a country outside the EU, we will only do so if a similar level of protection applies. If we need to obtain information which is nature sensitive, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.

When visiting our website

info@professionalaestheticsacademy.org.uk , we will collect only the domain name, but not your email address. The information we collect is used for internal review and is then discarded, used to improve the content of our web page, used to customise the content and/or layout of our page for each individual consumer and is not shared with other organisations for commercial purposes.

What type of personal information do we need?

• We may need personal details which might include details of your address, means of transport, contact telephone numbers and email address.
• We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy.

What other types of information do we need?

We will only collect what is necessary and protect it with appropriate security measures.

How do we obtain your information?

• We may gather it from information you submit to this website, by telephone, face to face or by email.
• We may receive it from booking platforms, also relevant hospitality booking members, who in turn ask for feedback on quality.

What are my legal rights?

• You have the right to complain to the Information Commissioner at www.ico.org.uk, Tel 0303 123 11132.
• You can obtain a copy of your personal information from us without charge by contacting, Third Floor, 55-B Derby Street, Manchester, England, M8 8HW
• You have the right to ask us to correct information.
• You have the right to ask us to delete your information or stop using it, unless it is necessary for us to retain it for future bookings or financial purposes as set out in our document retention policy.
• You may have the right to object if decisions about you are made solely by a computer.

Appointments and Cancellation Policy

All doctors, nurses and therapists are trained and approved in accordance with the company’s treatment/Training protocols and therefore our company does not guarantee continued treatment with a named nurse or therapist etc.

If you wish to cancel the contract, the following terms apply:

Cancellations of training courses more than 14 days of the training date: in the event that you are no longer able to attend or decide to cancel the training course on the day for which it has been booked a £200 cancellation fee will be incurred. If you wish to transfer your booking to another course or date this will incur a £50 (inc vat) administration fee.

Cancellations of training courses less than 14 days of the training date: in the event that you are no longer able to attend the training course on the day for which it has been booked you will not be entitled to any refund. If you wish to transfer your booking to another course or date this will incur an administration charge of 50% of your booked course fee. If you are unable or refuse to attend on the alternative date offered the full course fee will become non-refundable.

Full particulars of our terms and conditions are available on request. We advise all our clients to read through the course terms and conditions before making a booking. These are put in place to safeguard the Academy and to ensure the maximum standards and service are offered to the client.

In booking an appointment you are agreeing to the clinic terms and conditions.

Late arrival may result in reduced treatment time or forfeiting of the appointment.

We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

We do not provide any refunds whatsoever for:

1. Cancelled or missed appointments. Cancellation is accepted over the phone or in person at the salon. Cancellation via e-mail is accepted. Do not leave voice message regarding cancellations.
2. Others – please ask for the details in advance before you start your training /course /treatment.
3. If the course has already being taught and we have received positive feedback obtained from the student.

Please note clients can reschedule their existing booked appointment for a maximum of three times. Any further rescheduling will be at the discretion of The director of our company, Too many rescheduling per client/student in a very short time frame causes business disruptions which can affect existing clients. Our company wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.

Courses

Courses purchased as a course must be paid for in full in advance of the first course. All courses must be taken within 1 month of the date of purchase; any treatments left untaken after 1month will be forfeited.

• The practitioner/Tutor is fully qualified and insured to carry out all treatments/training offered and has the appropriate liability insurance with certificates available upon request if not already presented in the treatment /course room .
• No staff at our company are Independent Prescribers (IP). Certain treatments require a prescription to obtain certain products. Our company employs an external prescriber who charges us per prescription. We may refer you to appropriate individual to assist you with your requirement ,we do not take any responsibility for making any referral to third party ,it is between you and the prescriber whatever arrangement you make .
• If a client is attending an aesthetics consultation, the practitioner will require facial photos to satisfy insurance requirements or discuss your treatment/s with other professionals in order to obtain the appropriate treatment.
• The practitioner may ask if photo’s can be taken with certain treatments for validation, training and portfolio purposes. Certain photos taken will be used for marketing purposes.

Mobile Phones

Please ensure that your mobile phone is switched off during your visit.

Payments

All trainings /courses bookings must be paid for in full, on arrival at the training course, prior to treatment/training course commencing.

If you have part paid for the course/training you are legally responsible to remit the outstanding balance to our company.

If you have paid for a course of treatments/training course and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments/Course/training, course manual already taken, plus any charged for non-attendance, from the total price of the course of treatments, and return the difference to you. (Note: treatments or courses that have been bought with discounts will be calculated based on full list price per course and per treatment)

You have 48 hours to cancel the course/training , beginning the day after you made a booking. If your treatment starts within the cancellation period then your right to cancel ends the day you start treatment.
Please be aware that the booking fees are non-refundable unless you cancel 24 hours before your appointment time. Under no circumstances without any valid reason in writing (Within 2 days after the course /training) ending refunds to be made. The notice for refund must be categorised and fully explained and be posted by recorded delivery to our company registered office.

Please note we do not tolerate any type of receipt fraud.

Treatment/Course/ Training suitability

We will always assess whether treatment/Course is suitable for you, or likely to be successful, prior to any treatment/Course being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Liability

Our company will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide our company with all relevant medical details prior to each treatment. Our company will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, our company regarding the care of a treated area. Nothing in these terms of business shall exclude or limit liability for death or any personal injury resulting from our company negligence.

Reviews

If after your appointment you are not satisfied with your service, we ask you to please contact our company within 48 hours .

Personal Belongings

Our company cannot accept any responsibility for loss or damage of your personal possessions while on the premises

Your right to complain

We endeavour to treat/Train all our clients/student appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment/course, you are entitled to lodge a complaint, in writing within 2 days of the ending of your training /course . Failure to adhere to this date will invalidate your complain/grievances.

If you require assistance with making your complaint, our company will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Director or their designated deputy, and you will receive a letter within 7 days of lodging the complaint that an investigation into the matter is under way.

Complaints Policy

All clients/students are encouraged to provide suggestions, compliments, concerns and complaints and we offer a range of ways to do it.

• All clients/students are encouraged to discuss any concerns about treatment /training and service with their tutor/trainer, or they can complete our customer feedback form.
• Trainer/tutor and staff can also use the feedback form to record any concerns and complaints about the quality of service or care to customers.
• All complainants are treated with respect, sensitivity and confidentiality.
• All complaints are handled without prejudice or assumptions about how minor or serious they are. The emphasis is on resolving the problem.
• All clients/students and staff can make complaints on a confidential basis or anonymously if they wish, and be assured that their identity will be protected.
• Clients/students, Tutor/trainer and staff will not to be discriminated against or suffer any unjust adverse consequences as a result of making a complaint about standards of care and service.

Resolution

The process of resolving the problem will include:

• an expression of regret to the consumer for any harm or distress suffered;
• an explanation or information about what is known, without speculating or blaming others; considering the problem and the outcome the consumer is seeking and proposing a solution; and confirming that the patient is satisfied with the proposed solution.

If the problem is resolved, tutor/trainer and staff are expected to complete the Suggestion for Improvement form to record feedback from patients.

Our tutor/trainer and staff will consult with their manager if addressing the problem is beyond their responsibilities.

If the Complaint is Not Resolved

Complaints that are not resolved at the point of service, or that are received in writing and require follow up, are regarded as formal complaints.

Our tutor/trainer and staff refer complaints to Director of our company if:

• After attempting to resolve the complaint, they do not feel confident in dealing with the complainant; or
• The outcome the complainant is seeking is beyond the scope of their responsibilities Or;
• They or the complainant believe the matter should be brought to the attention of someone with more authority.
  If the complaint is not resolved at the point of service, staff are expected to provide the complainant with the formal complaints policy.

These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales