We Strongly advise all our clients/Students to read through our terms and conditions before making a booking or start the course. These are put in place to safeguard the Academy and to ensure the maximum standards and service are offered to the client/student . In booking an appointment and signing at the end of this terms and conditions page you are agreeing to terms and conditions stated below.
Set out below are the terms on which Professional Aesthetics Academy provides service to its clients/Students, Please ensure that you have read and fully understood them prior to booking any courses, training and treatment .
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or training /Course is available.
Whilst telephone consultations are discouraged, we acknowledge that there may be some circumstances when this service may be helpful; particularly for our patients who will be travelling long distances. New client, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 20 minutes. Clients/students must be available at the time agreed. A charge of £50 will made for this service which will be payable in advance.
We will only use your information on the basis that it is necessary to administer your bookings or enquiries or help you with further assistance. Where we need to pass information to other hospitality members, it will only be for that purpose.
When or if we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time.
If we have to transfer information to a country outside the EU, we will only do so if a similar level of protection applies. If we need to obtain information which is nature sensitive, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.
email@example.com , we will collect only the domain name, but not your email address. The information we collect is used for internal review and is then discarded, used to improve the content of our web page, used to customise the content and/or layout of our page for each individual consumer and is not shared with other organisations for commercial purposes.
We will only collect what is necessary and protect it with appropriate security measures.
How do we obtain your information?
All doctors, nurses and therapists are trained and approved in accordance with the company’s treatment/Training protocols and therefore our company does not guarantee continued treatment with a named nurse or therapist etc.
Cancellations of training courses more than 14 days of the training date: in the event that you are no longer able to attend or decide to cancel the training course on the day for which it has been booked a £200 cancellation fee will be incurred. If you wish to transfer your booking to another course or date this will incur a £50 (inc vat) administration fee.
Cancellations of training courses less than 14 days of the training date: in the event that you are no longer able to attend the training course on the day for which it has been booked you will not be entitled to any refund. If you wish to transfer your booking to another course or date this will incur an administration charge of 50% of your booked course fee. If you are unable or refuse to attend on the alternative date offered the full course fee will become non-refundable.
Full particulars of our terms and conditions are available on request. We advise all our clients to read through the course terms and conditions before making a booking. These are put in place to safeguard the Academy and to ensure the maximum standards and service are offered to the client.
In booking an appointment you are agreeing to the clinic terms and conditions.
We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Please note clients can reschedule their existing booked appointment for a maximum of three times. Any further rescheduling will be at the discretion of The director of our company, Too many rescheduling per client/student in a very short time frame causes business disruptions which can affect existing clients. Our company wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.
Courses purchased as a course must be paid for in full in advance of the first course. All courses must be taken within 1 month of the date of purchase; any treatments left untaken after 1month will be forfeited.
Please ensure that your mobile phone is switched off during your visit.
All trainings /courses bookings must be paid for in full, on arrival at the training course, prior to treatment/training course commencing.
If you have part paid for the course/training you are legally responsible to remit the outstanding balance to our company.
If you have paid for a course of treatments/training course and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments/Course/training, course manual already taken, plus any charged for non-attendance, from the total price of the course of treatments, and return the difference to you. (Note: treatments or courses that have been bought with discounts will be calculated based on full list price per course and per treatment)
You have 48 hours to cancel the course/training , beginning the day after you made a booking. If your treatment starts within the cancellation period then your right to cancel ends the day you start treatment.
Please be aware that the booking fees are non-refundable unless you cancel 24 hours before your appointment time. Under no circumstances without any valid reason in writing (Within 2 days after the course /training) ending refunds to be made. The notice for refund must be categorised and fully explained and be posted by recorded delivery to our company registered office.
Please note we do not tolerate any type of receipt fraud.
We will always assess whether treatment/Course is suitable for you, or likely to be successful, prior to any treatment/Course being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Our company will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide our company with all relevant medical details prior to each treatment. Our company will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, our company regarding the care of a treated area. Nothing in these terms of business shall exclude or limit liability for death or any personal injury resulting from our company negligence.
It is the client’s responsibility to ensure that he or she provide the designated practitioner with all relevant medical details prior to each treatment. Our company will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
It is also the client’s responsibility to ensure in advance before booking and start of their course if they wish to be trained by particular member of our staff we will be pleased to provide you with full particular details at request.
Failure to disclosure/notify us we shall make an appointment with the first available tutor as we think would be appropriate .
if you have any preferences of a tutor to undertake this particular course.
For example do you prefer a tutor :
i) Tutor who is currently working within NHS
ii) Tutor who is ex NHS Doctor with enormous Surgical and medical expertise.
iii) I do not have any preferences.
Your preferences are vital in order to deliver an appropriate training with high calibre tutor.
Whichever the course tutor you select you can rest be assured that the quality of the services will never be compromised and you still receive a valid high quality course and services by our team member .
If after your appointment you are not satisfied with your service, we ask you to please contact our company within 48 hours .
Our company cannot accept any responsibility for loss or damage of your personal possessions while on the premises
We endeavour to treat/Train all our clients/student appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment/course, you are entitled to lodge a complaint, in writing within 2 days of the ending of your training /course . Failure to adhere to this date will invalidate your complain/grievances.
If you require assistance with making your complaint, our company will be pleased to help.
The member of staff who initially receives the complaint will convey the details to the Director or their designated deputy, and you will receive a letter within 7 days of lodging the complaint that an investigation into the matter is under way.
All clients/students are encouraged to provide suggestions, compliments, concerns and complaints and we offer a range of ways to do it.
The process of resolving the problem will include:
If the problem is resolved, tutor/trainer and staff are expected to complete the Suggestion for Improvement form to record feedback from patients.
Our tutor/trainer and staff will consult with their manager if addressing the problem is beyond their responsibilities.
Complaints that are not resolved at the point of service, or that are received in writing and require follow up, are regarded as formal complaints.
Our tutor/trainer and staff refer complaints to Director of our company if:
These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales